NOC Technician

Company: CCI Systems, Inc.
Location: Kaukauna
Posted on: June 24, 2022

Job Description:

Job DescriptionWe are seeking Network Operation Center (NOC) Technicians to proactively monitor, troubleshoot and support customer networks. The ideal candidate will have experience in a network support role with great time management and organizational skills. Must also maintain a high level of accuracy and deliver outstanding service to our customers as well as collaborate with our internal teams. Responsibilities:

• Achieve and maintain a technical familiarity with a variety of customers statement of work (SOW) and networks.
• Accurately document troubleshooting completed via the ticketing systems.
• Provide assistance and escalation for NOC team members in remote support process to resolve customer network incidents.
• Monitor, troubleshoot, and support internal and external customer networks, servers, applications, and virtual infrastructure.
• Create and manage vendor support cases on customer behalf.
• Maintain documentation and perform proactive maintenance on customer networks.
• Perform standard operating processes for customer support and onboarding activities.
• Motivate and lead by example in a team environment.
• Collaborate with teammates and on a consistent basis.
• Maintain departmental knowledge resources.
• Provide weekly and/or monthly reporting on trends and activities, if requested.
• Other duties as assigned by management. Qualifications we are looking for
  • Associate degree in an IT-related field and/or equivalent network support experience required.
  • CCNA, NET+ or equivalent associate-level industry certifications preferred.
  • Experience within the Service Provider industry, Enterprise Networking, and WAN is preferred.
  • Experience troubleshooting Access platforms such as: FTTH, DSL, CMTS, DOCSIS, Cell Backhaul, and Carrier Ethernet is preferred.
  • Knowledge and troubleshooting of Internet technologies such as: IPv4, IPv6, DNS, DHCP, SIP and MGCP VoIP, BGP, OSPF, GRE, IPSEC, VRF, RADIUS, TACACS.
  • Proficient understanding of video product delivery, including cable television, satellite television and IPTV.
  • Proficiency with VOIP Telephony.
  • Strong verbal and written communication skills, with the ability to interface and communicate effectively and efficiently with customers and team members.
  • Ability to be assigned, prioritize, and complete multiple tasks and projects within timelines.
  • Willingness to learn; adapts and accepts increased responsibility.
  • Highly responsible, resourceful, accurate, dependable, and self-motivated.
  • The ability to embrace corporate values, understands the company mission, and exemplifies CCI leadership behaviors. Shift is full-time Monday- Friday between the hours of 4:00 pm-12:00 am. Potential opportunity to work 4-10's will be considered. Shift will include at least 1 weekend shift per week and holidays on rotation. Must be flexible, and willing and able to work outside normal business hours as necessary. Additional Information:
    • Potential for growth within a 3-tier leveling system, and beyond!
    • Performance-based quarterly bonuses offered!
    • Our Network Operations Center is open 24/7/365.
    • This is a remote position, and our office is in Iron Mountain, MI. If you are within a commutable distance and would like to work from this office, it may be an option.
    • We do not sponsor applicants for work visas.CCI Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.

Keywords: CCI Systems, Inc., Green Bay , NOC Technician, Professions , Kaukauna, Wisconsin