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Service Desk Analyst

Company: IT Associates
Location: Neenah
Posted on: June 25, 2022

Job Description:

6-12+ Month Contract/Contract to Hire Position Location - Remote/Menasha, WIOur client is looking to add a Service Desk Analyst that will be responsible for the execution, monitoring and support of applications, related systems and their various components. Performs the day to day activities of the IT application support staff and provides support assistance and guidance to staff. Provides end-users with professional, courteous, timely, and efficient customer service support.Responsibilities:

  • Maintains SLAs, monitors, logs and reports service level breaches.
  • Strong verbal and written interpersonal and communication skills. Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
  • Strong problem-solving skills and inherent decision-making ability
  • Act as a liaison for Service Desk within the IT department and all departments.
  • Ability to complete tasks with little if any supervision
  • Collect, analyze, and interpret data in order to solve problems requiring a high level of knowledge in a specific discipline. Troubleshoot problems, assess risks, create contingency plans, and adjust schedules accordingly.
  • Strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures
  • Assists with evaluating, analyzing and documenting trends and, if necessary, implementing corrective actions.Education and Experience:
    • Associates or Bachelor's degree in Computer Science, Business Administration or equivalent professional experience of IT support &/or service delivery experience.
    • 1-3+ years of Technical Support experience in a fast paced environment; knowledge of Windows, Active Directory and SCCM is a plus
    • Knowledge of Service Desk ticketing systems.
    • Strong customer service orientation.
    • Excellent interpersonal and communication skills.

Keywords: IT Associates, Green Bay , Service Desk Analyst, Professions , Neenah, Wisconsin

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