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Desktop Support Technician

Company: Careerbuilder-US
Location: Stevens Point
Posted on: August 7, 2022

Job Description:

This position acts as the technical contact for the ERP systems inside Student Affairs. This position supports the management and troubleshooting of campus-wide point-of-sale systems, university ID systems, and food plan systems. This position will have access to sensitive data, and this person must demonstrate they've worked in positions of trust before.

Job Requirements:
Duties/Responsibilities:
Perform daily systems review to ensure quality performance and availability of services.
Maintain and troubleshoot systems hardware, software, networking, and security when issues arise.
Communicate with stakeholders regarding issues, including expected impact and resolution times.
Document existing system configurations and practices to ensure continuity of operations.
Utilize the Change Management process to explain, present and schedule planned repairs/upgrades to services.
Research, evaluate, recommend, and implement enhancements to services and security as new technologies become available.
Collaborate with team members on projects and initiatives.
Provide support and management of computer related technologies required by University Centers, University Dining, and University Health Services.
Other tasks as assigned.
Required Service-Oriented Skills and Abilities
Ability to handle problems of an urgent or emergency nature in a timely manner
Ability to ask questions and seek clarification to gain complete understanding of issue or material
Ability to work effectively and productively with minimal supervision
Ability to effectively communicate both orally and written on technical issues
Ability to work in confidential situations and with confidential information
Ability to coordinate projects, set priorities, work independently or as part of a team
Ability to manage multiple issues simultaneously, coordinate technical activities, and prioritize workloads
Service oriented attitude
Preferred Technical Skills and Abilities
Experience with systems in Microsoft Server environments
Knowledge of networking concepts, such as, DHCP, DNS, WINS and TCP/IP
Strong ability to identify and resolve technical issues using troubleshooting tools and techniques
Top Skills & Years of Experience:
--- - - Ability to ask questions and seek clarification to gain complete understanding of issue or material
--- - - Ability to work effectively and productively with minimal supervision
--- - - Ability to effectively communicate both orally and written on technical issues
--- - - Service oriented attitude
--- - - Entry level position, no experience necessary

Keywords: Careerbuilder-US, Green Bay , Desktop Support Technician, Professions , Stevens Point, Wisconsin

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