Senior Operations Support Representative

Company: Schneider
Location: Green Bay
Posted on: September 25, 2024

Job Description:

Location: Green Bay, WIShift: 3rd ShiftWork model: HybridSchedule: FULLTIME; Sunday - Thursday 9:00 p.m. - 5:00 a.m.Job overview: Schneider is seeking a Senior Operations Support Representative in Green Bay to provide excellent customer service to both Schneider drivers and customers during non-traditional business hours. The Senior Operations Support Representative will answer calls, track orders and solve driver- and customer-related problems that arise. Responsibilities:

• Act as a subject matter expert for drivers and customers.
• Solve problems to prevent customer delays.
• Provide updates to first shift associates on issues that occurred during non-business hours.
• Maintain strong working relationships with customers, drivers and team members.
• Use a wide range of technology to accurately and efficiently complete work. Skills and qualifications:
  • High school diploma or GED.
  • Strong problem-solving skills.
  • Effective written and verbal communication skills.
  • Able to work non-traditional business hours. Pay and benefits:
    • Associate will be provided partial scheduled remote options after one year in role dependent upon associate meeting the performance expectations of the role.
    • Medical, dental and vision insurance.
    • Company paid life insurance.
    • 401(k) savings plan with company match.
    • Paid time off and paid holidays.
    • Results-based incentive pay program where you can earn above and beyond your base pay.
    • Tuition reimbursement.
    • See full list of operations benefits . PI248562054

Keywords: Schneider, Green Bay , Senior Operations Support Representative, Professions , Green Bay, Wisconsin