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Customer Service Representative

Company: UnitedHealth Group
Location: Green Bay
Posted on: May 15, 2020

Job Description:

POSITION DESCRIPTION

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing YOUR LIFE'S BEST WORK. SM
As a HEALTHCARE CALL CENTER ASSOCIATE you will be responsible for: scheduling, rescheduling, canceling patients' appointments and pre - registering new patients. Additionally, you will answer patient inquiries, relay pertinent information to the staff / physicians in compliance with the internal booking guidelines and maintain patient confidentiality as per HIPAA guidelines while providing exceptional patient support.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am - 7:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 909 Hidden Ridge in Irving, TX.

PRIMARY RESPONSIBILITIES:

- Schedules / reschedules / cancels appointments: registers new patients; verifies patient demographics and health insurance while updating patient information in designated databases
- Responds to patient / physician / medical offices' general information request and/or inquiries
- Transfer non - applicable calls to appropriate internal departments to ensure patient satisfaction
- Processes online task in an efficient and, timely and accurate manner
- Develop and maintain a working knowledge of all medical specialties as they relate to the position
- Accurately transmit detailed written communications in a clear and concise manner to site staff and physicians via our medical databases
- Adhering to the current system guidelines, policies and procedures when meeting the needs of any and all calls you encounter throughout the work day
- Fully proficient in the technological areas required to perform daily essential duties
- Able to perform additional general office responsibilities as assigned or required
- Handles inbound contacts appropriately by providing a high quality patient experience
- Communicates effectively and in a professional manner

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Keywords: UnitedHealth Group, Green Bay , Customer Service Representative, Sales , Green Bay, Wisconsin

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