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Technical Support Agent - SL

Company: NRTC
Location: Cedar
Posted on: April 9, 2021

Job Description:

Position Overview:Provide world-class customer support for NRTC Managed Services' ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.Primary Responsibilities:Answer inbound technical support phone calls, chats and emails related to NRTC Managed Services' ISP partnerConsult with customers and provide additional solution in the form of up-selling NRTC Managed Services' products and servicesTroubleshoot voice, data, video and connection issues for customersIdentify, troubleshoot and assist customers with voice, data, video and connection issuesAnswer customer service related questionsTrack and record each phone call and provide a detailed description of the callProvide backup assistance for other Technical Support RepresentativesPerform Other DutiesQualificationsKnowledge, Skills, and Abilities Excellent interpersonal/customer service skillsExcellent communication skillsStrong computer knowledge backgroundIndividual must be comfortable and enjoy being on the phoneTeam playerWork well under pressure Minimum Education And ExperienceHigh School Diploma requiredCollege coursework in a computer related field a plusPrior experience in a customer service atmosphere a plusPhysical DemandsIndividual must be comfortable sitting for long periods of time$12.00-$14.50/hr#zrPowered by JazzHRWZydkBlhEe

Keywords: NRTC, Green Bay , Technical Support Agent - SL, Sales , Cedar, Wisconsin

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