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Front Desk Agent

Company: Hilton Garden Inn
Location: Kimberly
Posted on: November 19, 2021

Job Description:

Count on us for an Amazing Opportunity Hilton Garden Inn is the award-winning, upscale, yet affordable hotel brand that continually strives to ensure today's busy traveler has everything they need to be productive on the road, no matter the occasion.Hilton has been recognized as the #1 Best Company to Work For in the U.S. by Great Place to Work and Fortune Magazine. This is our fourth consecutive year of recognition on the top 100 list and we are the first hospitality company to reach the #1 ranking in the list's 21 year history! Ready to join the team? What are you waiting for! Read the information below, and submit your applicationWhat will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and memorable moments.Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
    • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and card.
      • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
        • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
          • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
            • Field guest input, conduct research and resolve and negotiate solutions for guest satisfaction
              • Receive, input, retrieve and relay messages to guests
                • Perform other reasonable job duties as requested.What shifts are available?We currently have openings for Part-Time Guest Service Agents:Team members are eligible for limited benefits - including Hilton travel discounts around the world!What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the timeLeadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineWhat is it like to work for Hilton?Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!All of our team members enjoy competitive pay, full-time benefits, fantastic room discounts at our properties around the world, and a workplace where you ENJOY coming to work everydayJob Types: Full-time, Part-timePay: $14.00 - $16.00 per hourBenefits:
                  • Dental insurance
                  • Employee discount
                  • Health insurance
                  • Paid time off
                  • Vision insuranceSchedule:
                    • Holidays
                    • Monday to Friday
                    • Weekend availabilityExperience:
                      • Hotel experience: 1 year (Preferred)
                      • Customer service: 1 year (Preferred)Work Location: One location

Keywords: Hilton Garden Inn, Green Bay , Front Desk Agent, Sales , Kimberly, Wisconsin

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