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Front Desk Agent

Company: Comfort Suites/1951 West / Rock Garden
Location: Green Bay
Posted on: November 22, 2021

Job Description:

Job SummaryMust be sales-minded, checks guests in and out and makes reservations. Handles posting cash, check and credit card payments. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the propertyDuties and ResponsibilitiesCheck out and posts payments to guests' accounts in a timely and proficient mannerAssists with the Hotel continental breakfastTakes phone reservations, changes and cancelationsOffers assistance to guests needs and requestsTreat each and every guest with the a genuine and positive attitudeAssign arrival rooms in a courteous and efficient manner to all incoming guestsChecks in guests in a timely and proficient mannerPay special attention to the phone and follows basic rules of courtesyReceive and pass on information to co-workers during shift changeClose out their shift and balance accordinglyPerform daily duties listed on shift checklistPerform weekly duties and tasks that are assignedMust have complete knowledge of policies and procedures to me followed in an emergency situationHandles all internal control items as hotel policies and procedures dictatedJob Type: Full-timePay: $12.00 - $14.00 per hourBenefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time offSchedule:
    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Night shift
    • Weekend availabilityCOVID-19 considerations:Masks are recommended but not required, all common areas are sanitized frequently, seating is arranged to promote "social distancing," and guidelines for the dining and swimming area are posted.Education:
      • High school or equivalent (Preferred)Experience:
        • Hotel: 1 year (Preferred)
        • Front Desk: 1 year (Preferred)Work Location: One location

Keywords: Comfort Suites/1951 West / Rock Garden, Green Bay , Front Desk Agent, Sales , Green Bay, Wisconsin

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