Patient Service Representative

Company: ThedaCare
Location: Berlin
Posted on: November 23, 2021

Job Description:

Why ThedaCare? ThedaCare's reputation for providing outstanding, individualized care is directly attributed to the unrelenting passion for safety and quality demonstrated by our team members. We advocate for each patient by providing timely information and convenient access that empower them to make confident decisions about their health. Our combined expertise allow us to better predict and prevent disease and support a more proactive approach to care, making a critical difference in the lives of our patients and their families. A career with ThedaCare means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a healthcare system that is changing the face of care and wellbeing in our community, we encourage you to explore a future with ThedaCare. Job Description Summary : The Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience. Job Description: KEY ACCOUNTABILITIES: 1. Interacts and communicates with internal and external customers to enhance the customer experience. 2. Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience. 3. Schedules patients following established policies and procedures to ensure accuracy. 4. Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs. 5. Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care. 6. Facilitates the flow of patient forms, patient letters, and data per department needs. 7. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments. 8. Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information. QUALIFICATIONS: * High school diploma or GED PHYSICAL DEMANDS: * Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance * Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: * Normally works in climate controlled office environment * Frequent sitting with movement throughout office space * Occasional contact with aggressive and or combative customers * Use of computers throughout the work day * Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: ThedaCare Orthopedics - Berlin - Berlin,Wisconsin Overtime Exempt: No

Keywords: ThedaCare, Green Bay , Patient Service Representative, Sales , Berlin, Wisconsin