Sales & Catering Coordinator
Company: Great Wolf Lodge
Location: Interlochen
Posted on: January 28, 2023
Job Description:
Summary: - At Great Wolf the Sales and Catering Coordinator
provides support to clients and Lodge sales teams to enable
successful achievement of revenue, quality and repeat business
targets.
Essential Duties & Responsibilities
- Complete administrative tasks supporting all group sales
efforts as assigned by the DOSC director of sales and catering
including but not limited to: preparing sales kits, documenting
prospective accounts, organizing files, preparing contracts,
preparation of invoices, purchasing of office supplies and data
entry
- Complete Banquet Event Orders (BEOs) and Resumes for clients
and operations departments to communicate specific needs,
contracted/agreed-upon details and pricing for the meeting, event
or program
- Enter accurate rooming lists, routing information, tax-exempt
status and verification of payment in Company software
systems
- Monitor room blocks and communicate with appropriate property
personnel on a weekly basis regarding group room pick-ups, rooming
lists, etc.
- Represent the lodge in investigating and resolving any group
complaints or conflicts including, but not limited to: billing
issues, misplaced items, reservations and contract
discrepancies
- Organizes and coordinates client appreciation and in-house
lodge events
- Provide detailed information on meeting-specific needs
throughout the entire booking process from negotiation through
departure
- Respond to incoming leads as directed, including but not
limited to birthday parties; execute sales process and successfully
convert qualified leads to events
- Attends pre and post conference meetings as needed
- Handles all in-suite VIP packages and amenities as
needed
- Maintain Posting Master (PM) account ledger by keeping track of
all open PM accounts
- Assists Sales Team with any special projects.
Basic Qualifications & Skills
- Associates degree in hotel/hospitality or related field or
equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug
screen
- Professional communication skills both verbal and written
Desired Qualifications & Traits
- Previous Sales Experience
- OPERA system experience
- Previous resort/hospitality experience
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality
standards
- Enthusiastic and positive energy
- Multi-tasking ability
Physical Requirements
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Green Bay , Sales & Catering Coordinator, Sales , Interlochen, Wisconsin
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